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By completing and submitting modl form you consent to the use of your data in accordance with HP’s Privacy statement. With only the keyboard and monitor connected, turn on the computer. You can test the keyboard for key or hardware failures using HP Hardware Diagnostic tools that come with your computer.
Any warranty support needed would be completed by the third party that sold the product. Many keyboards have keys that can be removed by inserting a butter knife under one edge of the key and gently prying up on the top modle bottom edge. Our new article section – find out all you need to know with these easy to understand and helpful articles Turn off the computer before working on the keyboard.
Keybord the wired keyboard connector and reconnect. Click the arrow next to Keyboardsright-click a keyboard device name, then select Uninstall to remove the device from Windows.
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Search for and open Control Panel. How does HP install software and gather data? If keyboar setup menu does not open, the wired keyboard hardware is not working. Manual Configuration or Automatic Update.
It matches the product: Mini 3 Colors Backlit i8 2. This product was designated to be returned to HP. Please try again shortly. If the Action Center does not open, the keyboard might be bad.
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If the setup menu opens, use the arrow keys to navigate the moxel. If pins are bent, try to straighten the pins with the tip of a retracted ball-point pen. Under Ease of Accessclick Keyboard.
During the UEFI testing you test the keyboard by pressing each key on the keyboard. This product was sold by a reseller. If the keyboard is still under warranty and the key is stuck, you might want to contact HP to see if the keyboard can be replaced before removing a key.
We are unable to determine your warranty status for the product and serial number provided. To disable Filter Keys and return to the default keyboard behavior, use the following steps:.
If these keys are working in the startup menu, 6511-au then fail when Windows loads, the issue is occurring in Windows.