The dongle, KB, and mouse require a code pairing process. Try to change the battery first. But if it is not a wireless mouse, the mouse is broken. How do I solve this? You can log in into your Amazon account and generate a Amazon return label. We judge that the witch is broken, please contact customer support for assistance.

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Can you send me the driver? Tried to change batteries, even downloaded drivers from your website, but nothing changes. Please try to change a new battery first if needed.

The dongle, KB, and mouse require a code pairing process. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Try to change the battery first. We appreciate your feedback for your Genius product user experience.

There is no driver for Windows 8 or later version. Ergo laser mouse only works in Windows 7 or previous versions. The mouse is not detected. If yes, there is no need to install a driver. If it is not working after geniys the battery, try to turn the mouse switch off and on again. You can also try it on a different laptop or another USB port to exclude the battery low problem.


My mouse has a left button problem – when I click once, sometimes it clicks t55.

The mouse sensor data read performance will be impacted. However, it cannot be turned on anymore. The double click is a button switch problem if you did not use any other firmware to update it.

download fast: Genius Ergo T Laser Mouse Driver

One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. What can I do? S so benius means no driver is required always check that package contents. We have some problems with your product. Only if the model has a special function or Macro key setting is when you need to install the driver.

Genius Ergo T555 Laser Enhanced Device driver download and installation

My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Unfortunately, we do not provide technical manuals to end benius, you can contact customer support for assistance. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.


If the problem is still the same, contact our customer support for assistance.

Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not genihs, why? I bought a Genius product gwnius days ago. Tried to put in a new battery, change the USB port on my laptop, but geniuus issue is still the same. But if your mouse is a wire mouse, the mouse is broken. It is brand new, I bought it from Amazon, how do I get a replacement?

The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. Is there anything I can do? I need a service manual to check for potential problems, so can repair it ourselves.

If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.