Introduction This document explains how to set up the physical parts of the product. Carefully remove paper from the front of the product. Wait until the warm-up period finishes before proceeding. Asia Pacific and Oceania. Slide the paper-width guide inward. Insert the new cartridge. Asia Pacific and Oceania.

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If the test page does not printcontinue with the next solution. C500 the new cartridge from its packaging. Move c5020 carriage by hand Press the Power button to turn on the product. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.

With the HP logo on top, insert the tri-color cartridge in the left slot and the black or photo cartridge in the right slot.

Trying to clear jammed paper from the front of the product can damage the print mechanism. Europe, Middle East, Africa. Open the rear access door. Service or replace your HP product if you completed all preceding steps.


Search for more information If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.

Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. This step determines if the product hardware functions correctly.

Raise the cartridge door. This page requires Javascript.

Make sure the carriage can move freely across the width of the product. The Virtual Agent is currently unavailable.

HP Photosmart C5200 All-in-One Printer series Troubleshooting

Warranty removed from product: This page requires Javascript. Use only one type of paper at a time. Asia Pacific and Oceania. If the stop is not in place, the stack can be pushed too far forward, causing the product to eject blank pages. Do not touch the copper-colored contacts or ink nozzles.

Select your operating system and version. Squeeze the tab on the rear access door to release it, and then pull the door outward to remove it from the product.

HP Photosmart C All-in-One Printer series Troubleshooting | HP® Customer Support

How to print a self-test report Load plain white paper into the input tray. C5020 of fixing a carriage jam. Check the ink levels. Do not touch ink nozzles or copper-colored contacts. Clean the rollers in the rear of the product Disconnect the power cord from the rear of the product.


Product has been exchanged: Discard or recycle the test page. Press OK when prompted to confirm the installation of genuine HP cartridges.

Printer Specifications for HP Photosmart C5200 All-in-One Printer Series

Lightly press down on a cartridge to release it from its slot, and then pull the cartridge outward to remove it. Touching these parts can result in clogs, ink failure, and bad electrical connections. Ho the instructions that came with your memory card for more information.

Remove any loose paper.