Flashing light indicates the line is currently “Off hook” or in use. Check the status of the lights on the front of the modem. This port is disabled. Reset the modem, as in the Lights and Cables section above, and allow the lights to stabilize to their normal pattern. If you are using a power strip, double-check that it is powered on as well. Check that the cable cord is screwed to finger-tight.
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Hardware Information – Arris TM Phone Terminal | Shaw Support
Check that the cable cord is screwed to finger-tight. Use the tip of a pencil or other non-metallic object and press into the reset hole that is located on the back of the modem between your Ethernet cable port and the port for arrks phone cable to reestablish sync.
Power Connects modem to the power supply. Reset When held down for 15 seconds, this button will reset the Digital Phone Terminal. Check the status of the lights on the front of the modem.
Indicates that the Digital Phone Terminal is currently online. The Ethernet cord looks like a large telephone cord should be clicked into the port on both your computer and your Arris modem. Cable Connects the modem to the cable outlet using a coaxial cable. This port is disabled.
Connects modem to the power supply. Still Need A Little Help? Check your cables if the lights appear stable, but you still have phone or Internet trouble.
How to Troubleshoot an Arris Modem G | It Still Works
Indicates a connection to a computer on either the ethernet or USB ports. Link light 502h not show a connection at this time. Her articles on technology, food and drink, and travel have appeared on websites such as Salon. Brought to you by Techwalla. Online Solid Green Light: Check that your telephone cord is inserted fully into both your phone and your modem, for troubles with your telephone. About the Author Jean Sommer has been a 502b and writer for more than five years.
Video of the Day. Connects the Phone Terminal to an Ethernet equipped computer or third party 502y router, ethernet hub, etc. Connects the modem to the cable outlet using a coaxial cable.
If they are all off, you have lost power to your modem, both electrical and battery. Link Indicates a connection to a computer on either the ethernet or USB ports. US Solid Green Light: See what 5002g customers are asking, or sign-in to ask your own question, in the Phone forum.
ARRIS TM502G Touchstone Telephony Cable Modem Charter Comcast
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. If they are all flashing at the same time, you may have lost sync with your Internet service provider ISP.
When held down for 15 seconds, this button will reset the Digital Phone Terminal. Reset the modem, as in the Lights and Cables section above, and allow the lights to stabilize to their normal pattern.
Jean Sommer has been a blogger and writer for more than five years. Unplugging this modem will not reset it in most cases, as it has a battery backup. Ensure that your power cord is plugged both into the back of the modem and the wall securely.
Hardware Information – Arris TM502 Phone Terminal
Indicates that the phone is connected and is currently “On-hook. Arris TM Phone Terminal. Flashing light indicates the line is currently “Off hook” or in use. Knowing some basic troubleshooting can save you a call for a technician.